Legal notice
⚖️ Legal Notice – Sales & Returns
By placing an order with Vaulted Fitteds, you acknowledge, accept, and agree to the following terms and conditions:
Final Sale Policy
All products sold by Vaulted Fitteds are considered final sale unless an item is confirmed to be defective, damaged, or incorrect upon delivery.
Due to hygiene, quality control, and product integrity standards, any item that has been opened, worn, used, altered, or handled beyond reasonable inspection will not qualify for a refund, return, or exchange.
Reporting Issues
Customers are required to report any defective, damaged, or incorrect items within 24 hours of confirmed delivery.
All claims must include:
-
Clear photo evidence
-
Video evidence where applicable
-
Order information for verification purposes
Failure to report issues within the stated timeframe may result in the request being automatically declined.
Return Inspection
Vaulted Fitteds reserves the right to inspect all returned items before approving any refund, replacement, or exchange request.
Items that do not meet our return eligibility requirements may:
-
Be rejected
-
Be returned to the customer at the customer’s expense
-
Result in the cancellation of the claim
Customer Responsibility
By completing a purchase, you confirm that:
-
You have reviewed product details carefully before purchasing
-
You understand and accept all store policies
-
You acknowledge our no-refund policy on opened or used items
-
You accept responsibility for selecting the correct cap size before checkout
Limitation of Liability
Vaulted Fitteds shall not be held liable for:
-
Incorrect sizing selections made by the customer
-
Courier delays, operational disruptions, or external shipping issues
-
Lost, stolen, or damaged parcels after confirmed delivery
-
Delays caused during high-demand periods, promotions, or unforeseen circumstances
Contact Information
For all enquiries regarding sales, returns, or legal matters, please contact us:
Email: vaultedfitteds.co.za@gmail.com