Refund policy

🔄 Returns & Exchanges Policy

At Vaulted Fitteds, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to assist you.

Returns

  • Return requests must be submitted within 7 days of receiving your order.

  • Items must be unused, unworn, unwashed, and returned in their original condition with all original packaging and tags attached.

  • For hygiene and quality assurance reasons, worn or used caps cannot be returned.

Exchanges

We gladly offer exchanges for:

  • Incorrect sizing

  • Defective products

  • Damaged items received upon delivery

To qualify for an exchange, the item must be returned in its original condition.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Worn or used caps

  • Items damaged after delivery

  • Products not returned in their original condition

  • Clearance or sale items (if applicable)

Payment Options

To make shopping easier and more convenient, Vaulted Fitteds offers secure flexible payment options, including paystack payments.

Available payment methods may include:

  • Debit & Credit Cards

  • Instant EFT

  • PayPal

All payments are processed securely through trusted payment gateways.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund or exchange request.

Approved refunds will be processed back to your original payment method within a reasonable processing period.

Final Decision

Vaulted Fitteds reserves the right to deny any return, refund, or exchange request that does not comply with the conditions outlined in this policy.

Contact Us

For all return or exchange enquiries, please contact us at:

Email: vaultedfitteds.co.za@gmail.com